How the Massachusetts EOHHS built resilience and agility in the cloud Across the United States, Medicaid agencies are being asked to expand services, meet rising regulatory demands, and improve constituent experiences, all while managing tighter budgets and limited...
The conventional cloud migration advice is to start small and score easy wins. Figure out what works, experts say, and build your cloud skillset before trying anything difficult. But sometimes it makes sense to confront a larger challenge. Just ask the Massachusetts...
SMX Upgrades Legacy Systems Across Email, VMware, Automated Patching, and Infrastructure Monitoring for a State Court System Every day, thousands of a Northeastern state’s residents depend on their state’s court system for hearings, filings, jury duty, and access to...
SMX Helps a Public Service Shift to an Agile Framework for a More Resilient Case Management System Spurred by the urgency of the COVID-19 pandemic, government agencies nationwide have accelerated the pace of cloud modernization to serve constituents more efficiently...
SMX Leverages Amazon Connect to Transform a State Agency’s Legacy Call Center into a Resilient, AI-Powered Platform In early 2020, COVID-19 left millions of workers unemployed almost overnight, and state unemployment systems were not built for what followed. Online...
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