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West Corporation


Enable external users to pull emergency telephone calls and audit records from West’s Data Warehouse.


When we began the project, our team needed to accommodate and improve on  a pre-existing solution. This yielded challenges with troubleshooting and time management. In addition, West recently acquired Intrado, which created challenges surrounding reorganization efforts.

Our team developed a strategy and moved forward with a structured plan, using MicroStrategy Web for the upgraded BI platform. Ultimately, our solution benefited 900+ users by providing them with seamless, on-demand access to data.

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