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State of West Virginia Department of Motor Vehicles


Replace an aging application stack to better support the state’s driver’s license processing system


West Virginia’s Department of Motor Vehicles (DMV), which relied on an on-premise data center for driver’s license application handling, was facing issues of slow response times, inconsistent connectivity, and resource conflicts. The system also demanded a high cost of ownership, management, and administration. The DMV needed a solution that was more efficient, cost-effective, and reliable for residents and other agencies, such as the State Police. It also demanded strict security, due to the nature of the information managed by the system.

An AWS Cloud solution would relieve these burdens, and SMX was selected to design an architecture that would embrace best practices in the areas of cost, security, scalability, reliability, and compliance as well as work with an external software provider on upgrading application capabilities. The resulting solution, deployed using AWS CloudFormation, saw many efficiencies and improvements, including automation capabilities that reduced manual efforts and decreased deployment times.

With the new driver’s license application stack deployed on AWS, users now experience faster application response times and better service availability. West Virginia also is seeing a reduction in ongoing operating costs, one of the project’s main objectives.

Smartronix continues to support the State of West Virginia and together they are working to achieve long-term cost savings and improved business continuity. The new infrastructure is fully managed with Smartronix Cloud Assured Managed Services (CAMSTM), including 24x7x365 operations support.

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