ISO refers to the International Organization for Standardization and IEC refers to the International Electrotechnical Commission which together publish the ISO/IEC 20000-1 standard for Information Technology Service Management Systems.

SMX® currently holds an ISO/IEC 20000-1 certification since 2011.

SMX operates an Information Technology Service Management System (IT SMS) which complies with the requirements of ISO/IEC 20000-1:2018 for establishing, implementing, maintaining, and continually improving an IT SMS through leadership, planning, support, operation, performance evaluation, and improvement processes. These processes implement Information Technology Infrastructure Library (ITIL) best practices to meet standards for operational planning; service delivery; asset and configuration management; service level and supplier management; budgeting and accounting management; demand and capacity management; change, design, transition, and release management; incident, request, and problem management; and service availability, continuity, and security management. Implementing ISO 20000-1 reduces operational risk, ensures contractual requirements are met, confirms service quality, and increases an organization’s ability to deliver best-value services and solutions.

Certification to ISO/IEC 20000-1:2018 reinforces to customers through an independent third-party audit organization (BSI) that we meet the requirements of the standards. Our clients can rest assured that the products/services provided by SMX are designed and executed in accordance with the same high standards of quality implemented by some of the largest and most highly respected companies in the world.

Visit ISO’s Website or SMX registrar, BSI, for more information on ISO.

View Certificate

To verify SMX’s ISO/IEC 20000-1:2018 certification, please visit the BSI Validation website:

https://www.bsigroup.com/en-GB/products-and-services/assessment-and-certification/validation-and-verification/client-directory-certificate/ITMS%20577567