ISO 20000

​​​​​​​​​​​​ISO refers to the International Organization for Standardization which is made up of members from 164 countries.

SMX (formerly Smartronix) currently holds three ISO certifications – ISO 9001:2015, ISO/IEC 20000-1:2018, ISO/IEC 27001:2013, as well as AS9100D.​

ISO 20000 specifically describes the requirements for IT Service Management (ITSM). It provides a framework for benchmarking service delivery processes based on Information Technology Infrastructure Library (ITIL) best practices, including: service-level management, capacity management, continuity and availability, information security, budgeting and accounting, and service reporting as well as control, release, relationship management, and resolution processes. Implementing ISO 20000 reduces operational risk, ensures contractual requirements are met, confirms service quality, and increases an organization’s ability to deliver best-value services and solutions.

Certification to ISO 9001:2015, ISO/IEC 20000-1:2018, ISO/IEC 27001:2013, and AS9100D reinforces to customers through an independent third-party (BSI) that we meet the requirements of the standards. Our clients can rest assured that the products/services provided by SMX are designed and executed in accordance with the same high standards of quality implemented by some of the largest and most highly respected companies in the world.

Visit ISO’s Website or SMX registrar, BSI, for more information on ISO.

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